HELP & FREQUENTLY ASKED QUESTIONS (F.A.Q.):

Welcome to our music downloads site! (Back to Top)
With as few as two clicks you can download and own your music, instantly. All tracks you redeem and download from our site are CD-quality audio files, in the WMA format. You can burn downloads to an Audio CD and transfer to portable devices that support secure Windows Media (certain restrictions may apply). You may also play your music on more than one PC. If you are given the option, set up a music site account before trying to redeem and download tracks. There is no charge to set up an account.

Hardware and Software Requirements

• Windows 98 SE, Windows 2000, or Windows XP
• Updated browser that supports 128-bit encryption ("Cipher Strength"), such as:
  • Internet Explorer 5.01 or later (note that some operating systems and versions, such as Windows NT 2000 with IE 5 and 6 for example, do not support 128-bit encryption)
  • Mozilla Firefox 1.0 or later
  • Netscape 7 or later
• A 233 megahertz (MHz) processor (such as an Intel Pentium II or Advanced Micro Devices (AMD) processor) or faster
• 64 megabytes (MB) of RAM or more
• Speakers and sound capability
• Payment with a valid credit card

Supported Players and Jukeboxes

"Secure" WMA downloads are supported by most leading players. Make sure your computer has a supported player installed before you start downloading. The player's company website will provide you with details about hardware and software requirements when you download and install a player.

• Windows Media Player 7.1 or later (www.windowsmedia.com)
• MusicMatch Jukebox 7.5 or later (www.musicmatch.com)
• Real Jukebox/RealOne Player 10 or later (www.real.com)
• Winamp 2.8 or later (www.winamp.com)
• AOL Player 6 or later (available only with AOL service, www.aol.com)

Sorry - we do not offer the service to users on Mac since our protected Windows Media files are not compatible with most Mac version of Windows Media Player. Songs in secure WMA will not play on iPod or iTunes (including iTunes on PC).

Important Note: Different combinations and configurations of players, browsers, and operating systems behave very differently. You may need to research each application's settings before you are able to play your downloads. It helps to make sure that only one player on your PC is the default player for WMA files (start each player, look at Properties > Formats).

Settings Requirements (Back to Top)
The required settings are already appropriately set for most users. However, if you run into difficulties and/or if errors are reported, please make sure that your Browser and Firewall settings are configured correctly in order to:

1. Accept cookies (e.g. set them to low low-mid security level)
2. Allow pop-ups from our site ’s URL to work

Please consult your Browser’s Help section about how to enable and manage these features.

Getting Started (Back to Top)

1. Enter in your code and requested information and click SUBMIT.
2. Search for the music you want
3. If avaliable, sample it for free using the 30-second clips(look for the “play” buttons near each song name)
   1. If you are using Internet Explorer, clips will play inside the browser
   2. If you are using a different browser such as FireFox or Netscape, clicking on preview clips will launch your Window Media Player to play the clips; some software configurations may lead to an open re-direct browser window (empty/white) during this process, which you can simply close once the stream is playing
4. Click the download link; when prompted to “Run” or “Save” the file, choose “Save” and make sure you save the file into a folder you recognize and can later locate – such as My Music – or to your desktop