HELP & FREQUENTLY ASKED QUESTIONS (F.A.Q.):

What is a CD burn? (Back to Top)
Some WMA and WMV music that we sell allows CD burning (this is determined by the Rights Holder – which normally is the record label). CD burning means copying the music to a writable CD so that it can be played through your normal CD player. CD burning is managed through your player application/s. For some downloads, the Rights Holder may have set up some restrictions. Usually these are only set for free downloads. Additionally, salable secure WMA downloads often include burning limitations (such as allowing you X number of burns). Those limitations are listed in the file’s Properties which you can view from the menu of your media player.

Can I burn my downloads to CD? (Back to Top)
Yes, the songs and albums you redeem in our site can be burned to CD – using players that support secure Windows Media. Consult your player application’s instructions about how to burn music to CD-R.

The following generalization applies to most applications:

• First, you must have a CD-R burner connected to your computer
• Insert a blank CD-R disc
• Click on the "Burn" (or “Rip”) button on the Playlist window of your player
• Each player or jukebox application addresses the next step differently, either opening a “burn” list or initiating the burn from the playlist window, etc. Such applications also provide administrative menus where you can specify the quality of sound for your CD by choosing the bit rate quality

Can I copy downloaded music to my portable device? (Back to Top)
Yes, you can copy your redeemed tracks to your portable device by creating a Playlist of the tracks you would like to send to your portable device. Consult your player application’s instructions for specifics about how to port your music to your portable device. Be sure you attached your device according to the manufacturer’s instructions. Before you start, please see a list of all portable devices supporting secure Windows Media at the following URL: www.playforsure.com.

Can I play my downloads on more than one computer? (Back to Top)
Yes, our downloads can be played on more than one computer, normally between 3 and 5 different computers (this may vary per album). Once you have redeemed and downloaded our downloads, you can move them to additional computers using the following steps:

The first thing you must do is copy the tracks to the new machine. You can do this by burning the tracks to a CD as an encoded Windows Media file (a data file as opposed to a music file). Or, if you are in a network workgroup, you can copy the tracks to the additional computers via your local area network.

Once you have transferred the tracks to the additional computers, first login to the Web from the new computer, and login to your site account using your username and password in the fields provided.

Now that you are logged into your account, you are ready to play the files on this new computer. You must stay online when first playing them to obtain a license from our system on this computer. Once the songs play and the licenses have been obtained, you can use the songs on this computer just as you did on the first computer.

What happens if I lose my music? (Back to Top)
We are not responsible for any lost downloads due to computer corruption, misuse or malfunction, or loss of portable devices or CDs. We highly recommend that you maintain current backups of your digital library to ensure that you can recover it in the event that you lose your functional system.